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Policies - Claim

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1. Provision of Guarantee

2. Conditions

3. Obligations

PROVISION OF GUARANTEE

The Provisions of Guarantee outlines the following with regard to Sharp Group of Industries and its products :

Guarantee Period.
Conditions
Obligations

References must be understood as follows:

The Company : Sharp Group
Products : All batteries manufactured by Sharp Group of Industries.
Distributor : A company/firm/individual in India acting as distributing agents of Sharp Group's.
Dealer : A company/firm/individual in India that selling Sharp Group's products to end consumers.

Guarantee Period
12 (Twelve) months* - limited guarantee for battery to End Consumer.
This guarantee is valid for 12 (Twelve) months from the date of sale.
(*All models of Sharp Group's batteries except Tubular Type Batteries)

Disclaimer :
Guarantee period of a new battery given as replacement for a defective battery (returned within its guarantee period) will be valid only for the remainder period. For example, if a customer claims a battery in the 9th month of the guarantee period, the replacement battery will carry a guarantee period of the remaining 3 months only and no more.

IMPORTANT
All our products are accompanied with a Guarantee Card bearing the same Serial No. as on the battery. This guarantee card must be produced for claiming a replacement within the guarantee period. In case products are not accompanied with a genuine guarantee card, replacement will be given according to the date of manufacture of the battery imprinted on the battery top and not according to the date of sale of battery as claimed by claimant.

CONDITIONS

Sharp Batteries are covered under the provisions of this guarantee for the following causes:

Top Leakage:
(Note : Claim for top leakage in a battery may be given on the spot provided it is brought back within 15 days (maximum) of filling acid.)
Breakage while in transit from the Company's Works upto the Distributor/Dealer:
(Note : The Distributor/ Dealer must check all units individually for any breakage during time of unloading. No claim for breakage will be entertained once the goods have been signed for as “Received In Good Condition”.)
If Gravity < 1.240 in a cell
(Note : Claims in such cases will only be given after practically verifying gravity at the Company's Works. Claims in these cases cannot be given on the spot.)
Dealer/Sub Dealer Can Get Claim before 3 Months Closure of Gurantee Period Along with Filled Format of Claim Voucher.

No claims will be entertained for batteries that are proven to be out of the provisions of this claim policy.

Sharp Batteries are NOT covered under the provisions of this guarantee for the following causes:

In case of dry cells regardless whether water is added after dry run.
Wrong fitment.
Breakage in transit from Distributor to Dealer or Customer or both.
Without Guarantee Card. (Note : A Guarantee Card must accompany any defective battery sent to the company against which a claim is made.)
Without Sale Voucher. (Note : A Sale Voucher must accompany any defective battery sent to the company against which a claim is made.)
In case the Serial No. imprinted on the battery or on the Guarantee Card is defaced or scratched or does not match.

Obligations

Obligations of the Company in reference to the provisions of the guarantee:

Provide its Distributors, Dealers, Customers, with quality products without any defects.
Provide Guarantee Card with every battery.
Provide Job Cards.
Ensure safe transit without breakage up to its Distributor/Dealer.
Provide Instructions on Charging of batteries.
Provide Fitment procedures.
Give replacement battery for legitimate claim.
Inspect returned/defective batteries and report a.s.a.p. in case battery fails to be covered under the provisions of this guarantee.

Obligations of the Distributor/Dealer in reference to the provisions of the guarantee:

Provide its customers with exactly the same quality products without defects.
Provide its customers with a Guarantee Card with every battery.
Provide the Company with Guarantee Card for every claimed battery.
Provide the Company with Job Card for every claimed battery.
Check all units individually and immediately report for any breakage during time of unloading.
Follow Charging Instructions.
Follow Fitment procedures.
Give replacement battery for legitimate claim.
Inspect returned/defective batteries and verify that they can be claimed under the provisions of this guarantee.
In case of a claim made on short notice close to the expiry of guarantee period, inform the Company, by quickest means possible, that there is a legitimate claim.